Store Policies

  • Orders are captured in our system within 2 hours of order placement. Any changes to an order must be made within the 4 hours of placing the order.

    Orders may take between 1-3 business days to process before shipping out.  

    Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional charges. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

  • We accept Credit Card, PayPal and iDEAL payments.

  • DHL Express incl. tracking:

    NL 6,95 euro (1-2 business days)
    EU 35,00 euro (1-3 business days)
    USA 41,00 euro (2-4 business days)

  • We will gladly accept returns on all eligible products (altered packaging/product, worn, or damaged items are not eligible for return) postmarked back to us within 30 days of receiving.  

    Refunds will be processed within 3 to 5 business days from receiving your return. Typically, financial institutions will process within 3 to 9 business days. Please note: your bank may have a delay in processing your credit back to your account.

  • Repackage your item(s) as received from us and include the completed Return Form within 30 days. Please mail to this address only:

    Laced By J
    Utrechtsedwarsstraat 151-2
    1017 WE Amsterdam

    The Netherlands

    Any other address used will put your item at risk for getting lost in the mail, sent to the wrong company, or delaying your refund.

Store Policies

  • Orders are captured in our system within 2 hours of order placement. Any changes to an order must be made within the 4 hours of placing the order.

    Orders may take between 1-3 business days to process before shipping out.  

    Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional charges. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

  • We accept Credit Card, PayPal and iDEAL payments.

  • DHL Express incl. tracking:

    NL 6,95 euro (1-2 business days)
    EU 35,00 euro (1-3 business days)
    USA 41,00 euro (2-4 business days)

  • We will gladly accept returns on all eligible products (altered packaging/product, worn, or damaged items are not eligible for return) postmarked back to us within 30 days of receiving.  

    Refunds will be processed within 3 to 5 business days from receiving your return. Typically, financial institutions will process within 3 to 9 business days. Please note: your bank may have a delay in processing your credit back to your account.

  • Repackage your item(s) as received from us and include the completed Return Form  within 30 days. Please mail to this address only:

    Laced By J
    Utrechtsedwarsstraat 151-2
    1017 WE Amsterdam

    The Netherlands

    Any other address used will put your item at risk for getting lost in the mail, sent to the wrong company, or delaying your refund.

Privacy Policy & Terms of Use

  • This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website www.lacedbyj.com.

    PERSONAL INFORMATION WE COLLECT

    When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. We refer to this automatically-collected information as “Device Information.”

    We collect Device Information using the following technologies:

    – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    – “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    – “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the website.

    Additionally when you make a purchase or attempt to make a purchase through the webite, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

    When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

    HOW DO WE USE YOUR PERSONAL INFORMATION?

    We use the Order Information that we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

    – Communicate with you;

    – Screen our orders for potential risk or fraud; and

    – When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).

    SHARING YOUR PERSONAL INFORMATION

    We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the website – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

    Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

    BEHAVIORAL ADVERTISING

    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt out of targeted advertising by:

    FACEBOOK – https://www.facebook.com/settings/?tab=ads

    GOOGLE – https://www.google.com/settings/ads/anonymous

    BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

    CRITEO – https://info.criteo.com/privacy/privacy.aspx?static=1

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

    DO NOT TRACK

    Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.

    YOUR RIGHTS

    If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

    Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the webite), or otherwise to pursue our legitimate business interests listed above.

    Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

    DATA RETENTION

    When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

    CHANGES

    We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

    CONTACT US

    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@lacedbyj.com.

  • The LACED BY J  “Terms of Use” govern the use of this website and the purchase of any products from it. The website is owned and operated by LACED BY J.

    In the context of this website, “we”, “our” and “us” means www.lacedbyj.com and “you” and “your” means you, the user or customer of this website. If you do not agree with these terms of use, please do not use this website.

    If you require more assistance you can contact us by emailing info@lacedbyj.com and you will receive a response within 24 hours.

    The entire content published on this website, including but not limited to text, graphics or code is copyrighted under copyright laws, and is the sole property of www.lacedbyj.com. Copyright 2018, LACED BY J. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.lacedbyj.com. Without obtaining our prior written consent, any other use, including but not limited to the reproduction, modification, distribution, display or transmission of the content of this website is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

    TRADEMARKS

    All trademarks, service marks and trade names of www.lacedbyj.com used in the site are trademarks or registered trademarks of LACED BY J.

    INTELLECTUAL PROPERTY RIGHTS

    You acknowledge and agree that all copyright, designs, the “look and feel” of the website, trademarks and all other intellectual property and material rights relating to the Content as herein described, including LACED BY J. Software and all HTML and other code contained in this website, shall remain at all times vested in LACED BY J and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this website are protected by federal and provincial laws and regulations and international treaty provisions. You are permitted to use the Content only as expressly authorized by LACED BY J and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

    CHANGES TO TERMS

    We reserve the right to make changes to these Terms of Use at any time should those changes be required for a successful technological and legal operation of this website. You should check these Terms of Use regularly for such changes.

    CHANGES TO PRODUCTS AND PRICES

    We reserve the right to make changes to the products and prices listed on the website, and to other content of this website, at any time without notice. While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.

    LACED BY J WIGS

    **All LACED BY J WIGS are considered FINAL SALE items and are not eligible for returns or exchange**.

    COLORS

    We have made every effort to display as accurately as possible the colors of our products that appear on the website. We cannot guarantee that your computer monitor’s display of any color will be accurate.

    SECURITY & PAYMENT

    Your financial & identity protection is our most important priority. That is why we process all payments through PayPal, which is one of the safest and most secure payment processing systems in the world.

    COUPONS / DISCOUNTS

    Only one promotional discount can be used per order. A promotional discount cannot be used in conjunction with any other offer or discount. Promotional discounts are non-transferable, not for resale, and not redeemable for cash. LACED BY J reserves the right to withdraw, amend or cancel a discount offer at any time.

    DUTIES AND TAXES

    All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by LACED BY J.

    RESOLVING YOUR CONCERNS

    If you have any concerns with, or do not understand, our Terms of Use, we welcome you to contact us and we will make every effort to address and resolve your concerns. Feel free to contact us by email address at info@lacedbyj.com and we will respond within 24 hours.

    DELIVERY OF ITEMS

    LACED BY J does not take responsibility for products that are sent to you unregistered. If you would like it sent registered this will be at an additional cost to you.

    What does it mean when an item is on Back-Order?

    Popular items may sell out quickly and temporarily be on back order. This means that the items are currently out of stock but that there are shipments on their way to re-stock our warehouses. Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it!

    • Items you order in addition to the back ordered item will be held back.
    • The back ordered items in any order will automatically ship out as soon as we receive the item in the order which they were placed.
    • You will be notified via a shipment confirmation email (and a tracking number) once your back ordered items have shipped. You will not need to contact customer support, or do anything to follow up on the back ordered item. We will take care of it for you from here on out!
    • We will do our best to estimate when back ordered items are expected to ship, and post this information on the website. This is only an estimation, subject to change, and shipping dates are not guaranteed.

Privacy Policy & Terms of Use

  • This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website www.lacedbyj.com.

    PERSONAL INFORMATION WE COLLECT

    When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. We refer to this automatically-collected information as “Device Information.”

    We collect Device Information using the following technologies:

    – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    – “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    – “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the website.

    Additionally when you make a purchase or attempt to make a purchase through the webite, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

    When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

    HOW DO WE USE YOUR PERSONAL INFORMATION?

    We use the Order Information that we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

    – Communicate with you;

    – Screen our orders for potential risk or fraud; and

    – When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).

    SHARING YOUR PERSONAL INFORMATION

    We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the website – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

    Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

    BEHAVIORAL ADVERTISING

    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt out of targeted advertising by:

    FACEBOOK – https://www.facebook.com/settings/?tab=ads

    GOOGLE – https://www.google.com/settings/ads/anonymous

    BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

    CRITEO – https://info.criteo.com/privacy/privacy.aspx?static=1

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

    DO NOT TRACK

    Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.

    YOUR RIGHTS

    If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

    Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the webite), or otherwise to pursue our legitimate business interests listed above.

    Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

    DATA RETENTION

    When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

    CHANGES

    We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

    CONTACT US

    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@lacedbyj.com.

  • The LACED BY J  “Terms of Use” govern the use of this website and the purchase of any products from it. The website is owned and operated by LACED BY J.

    In the context of this website, “we”, “our” and “us” means www.lacedbyj.com and “you” and “your” means you, the user or customer of this website. If you do not agree with these terms of use, please do not use this website.

    If you require more assistance you can contact us by emailing info@lacedbyj.com and you will receive a response within 24 hours.

    The entire content published on this website, including but not limited to text, graphics or code is copyrighted under copyright laws, and is the sole property of www.lacedbyj.com. Copyright 2018, LACED BY J. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.lacedbyj.com. Without obtaining our prior written consent, any other use, including but not limited to the reproduction, modification, distribution, display or transmission of the content of this website is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

    TRADEMARKS

    All trademarks, service marks and trade names of www.lacedbyj.com used in the site are trademarks or registered trademarks of LACED BY J.

    INTELLECTUAL PROPERTY RIGHTS

    You acknowledge and agree that all copyright, designs, the “look and feel” of the website, trademarks and all other intellectual property and material rights relating to the Content as herein described, including LACED BY J. Software and all HTML and other code contained in this website, shall remain at all times vested in LACED BY J and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this website are protected by federal and provincial laws and regulations and international treaty provisions. You are permitted to use the Content only as expressly authorized by LACED BY J and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

    CHANGES TO TERMS

    We reserve the right to make changes to these Terms of Use at any time should those changes be required for a successful technological and legal operation of this website. You should check these Terms of Use regularly for such changes.

    CHANGES TO PRODUCTS AND PRICES

    We reserve the right to make changes to the products and prices listed on the website, and to other content of this website, at any time without notice. While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.

    LACED BY J WIGS

    **All LACED BY J WIGS are considered FINAL SALE items and are not eligible for returns or exchange**.

    COLORS

    We have made every effort to display as accurately as possible the colors of our products that appear on the website. We cannot guarantee that your computer monitor’s display of any color will be accurate.

    SECURITY & PAYMENT

    Your financial & identity protection is our most important priority. That is why we process all payments through PayPal, which is one of the safest and most secure payment processing systems in the world.

    COUPONS / DISCOUNTS

    Only one promotional discount can be used per order. A promotional discount cannot be used in conjunction with any other offer or discount. Promotional discounts are non-transferable, not for resale, and not redeemable for cash. LACED BY J reserves the right to withdraw, amend or cancel a discount offer at any time.

    DUTIES AND TAXES

    All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by LACED BY J.

    RESOLVING YOUR CONCERNS

    If you have any concerns with, or do not understand, our Terms of Use, we welcome you to contact us and we will make every effort to address and resolve your concerns. Feel free to contact us by email address at info@lacedbyj.com and we will respond within 24 hours.

    DELIVERY OF ITEMS

    LACED BY J does not take responsibility for products that are sent to you unregistered. If you would like it sent registered this will be at an additional cost to you.

    What does it mean when an item is on Back-Order?

    Popular items may sell out quickly and temporarily be on back order. This means that the items are currently out of stock but that there are shipments on their way to re-stock our warehouses. Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it!

    • Items you order in addition to the back ordered item will be held back.
    • The back ordered items in any order will automatically ship out as soon as we receive the item in the order which they were placed.
    • You will be notified via a shipment confirmation email (and a tracking number) once your back ordered items have shipped. You will not need to contact customer support, or do anything to follow up on the back ordered item. We will take care of it for you from here on out!
    • We will do our best to estimate when back ordered items are expected to ship, and post this information on the website. This is only an estimation, subject to change, and shipping dates are not guaranteed.

Frequently Asked Questions

  • Our wefts, frontals and lace frontal wigs are made with 100% raw virgin indian human hair. The hair is unprocessed and comes in it’s natural state. Indian hair comes in color 1-2 and naturally has a slight wave. Our curly textures are carefully steam processed into the hair. Our blonde hair is carefully pre pigmented to a 613 blonde color.

  • 100% raw virgin indian hair can last anywhere from 1 to 3 years depending on how you take care of the hair. If you use heat on the hair daily it will damage the hair. The same goes for coloring/bleaching the hair. Colored/bleached hair has a shorter lifespan compared to unprocessed hair.

  • Absolutely. But try staying away from shampoos with sulfate in them and use hydrating conditioners. 

  • ONLY wash the hair when they look like they absolutely need it. As they are not attached to your scalp, they don’t receive the natural oils as our own hair does. So there is no need to wash them as often as you wash your own hair.

  • Yes you can! However just as with your natural hair heat can damage the hair. We advise to take extra care. Too much heat to the hair may damage the hair or affect the curl pattern. We always advise to use heat protectant.

    It is possible to color/dye the hair. We do advise to always have this done by a professional. Incorrect use of haircolor/bleach may damage the hair.

  • Our wigs are made with a lace frontal in which the human hair is tied to. Apply the lace over the scalp. Each hair strand is individually knotted onto the lace.

  • The knots on the lace can be visible, they may appear as black dots. To make them less visible we bleach the knots to a very light blonde color so they are less to none visible when held against the skin or when parting the hair.

  • Our frontal wigs come in small, medium and large caps. All caps have adjustable straps. The circumference for small: 21.5 inch, medium: 22.5 inch and large: 23.5 inch.

  • We offer light brown lace and nude/transparant color lace.

  • We love volume! All our Frontal wigs come with a 180% density!

  • We suggest Bold Hold Extreme Creme or got2b hairgel to adhere the hairline for the most natural look.

Is your question not listed? Don’t hesitate to ask your question via our contact form!

Frequently Asked Questions

  • Our wefts, frontals and lace frontal wigs are made with 100% raw virgin indian human hair. The hair is unprocessed and comes in it’s natural state. Indian hair comes in color 1-2 and naturally has a slight wave. Our curly textures are carefully steam processed into the hair. Our blonde hair is carefully pre pigmented to a 613 blonde color.

  • 100% raw virgin indian hair can last anywhere from 1 to 3 years depending on how you take care of the hair. If you use heat on the hair daily it will damage the hair. The same goes for coloring/bleaching the hair. Colored/bleached hair has a shorter lifespan compared to unprocessed hair.

  • Absolutely. But try staying away from shampoos with sulfate in them and use hydrating conditioners. 

  • ONLY wash the hair when they look like they absolutely need it. As they are not attached to your scalp, they don’t receive the natural oils as our own hair does. So there is no need to wash them as often as you wash your own hair.

  • Yes you can! However just as with your natural hair heat can damage the hair. We advise to take extra care. Too much heat to the hair may damage the hair or affect the curl pattern. We always advise to use heat protectant.

    It is possible to color/dye the hair. We do advise to always have this done by a professional. Incorrect use of haircolor/bleach may damage the hair.

  • Our wigs are made with a lace frontal in which the human hair is tied to. Apply the lace over the scalp. Each hair strand is individually knotted onto the lace.

  • The knots on the lace can be visible, they may appear as black dots. To make them less visible we bleach the knots to a very light blonde color so they are less to none visible when held against the skin or when parting the hair.

  • Our frontal wigs come in small, medium and large caps. All caps have adjustable straps. The circumference for small: 21.5 inch, medium: 22.5 inch and large: 23.5 inch.

  • We offer light brown lace and nude/transparant color lace.

  • We love volume! All our Frontal wigs come with a 180% density!

  • We suggest Bold Hold Extreme Creme or got2b hairgel to adhere the hairline for the most natural look.

Is your question not listed? Don’t hesitate to ask your question via our contact form!